Refund Policy

Refund Policy 

 

Returns

Return wise, we don't do size exchanges or returns. Indeed, being on custom products on demand, customers doesn't have the possibility to get a product exchange or a refund.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

 

Refunds 

In the case that the product received does not match the quality or what you ordered, we are committed to doing the right thing to reissue your order. However, we will not refund, in accordance with the law governing the activity of personalization in the field of e-commerce.

Thank you for sending us by email to contact@sevenstarsfast.com your order number, the problem found and photos to prove it. We will judge the legitimacy of your request and will compensate you if necessary by republishing your order.

We will base on the visual generated on our site to judge the coherence between your order and the delivered product. Our customers' satisfaction being our first priority, any difference between the two will result in compensation from us : credit, discount or reissue of the product.

 

Sale items 

Priced items and sale items cannot be refunded.

 

Exchanges 

Return wise, we don't do size exchanges or returns. Indeed, being on custom products on demand, customers doesn't have the possibility to get a product exchange or a refund.

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